|
|
Claims Information
All claims are managed by Vero to ensure smooth and prompt claim settlements. Marsh is responsible for ensuring that claims handling performance is maintained to the highest standard. Where a claim is particularly complex, Marsh will use its expertise to assist you in gaining a fair outcome.
Click here to download a claim form
Worldwide Emergency Assistance while travelling
Worldwide emergency assistance is provided by First Assistance in conjunction with Vero. If you are travelling outside New Zealand and an emergency occurs during your travel or stopover, you can phone +64 9 486 6868 (reverse charge) from anywhere in the world for advice when you need it.
If you have a minor loss or event while travelling, keep all records and receipts then make a claim when you arrive in New Zealand and enrol in the insurance at the University.
Making Claims in New Zealand
If you need to make a claim, download a copy of the claim form from by clicking here and complete it in full. Send the form together with your receipts and any supporting information to: Studentsafe, PO Box 33313, Auckland 0740
Provided you supply your bank details on the claim form, Vero will direct credit the claim settlement to your bank account. Vero processes many thousands of claims each year and when the correct information is supplied by you on the claim form, settlement of the claim is very prompt.
Payment Pre-approval for Medical Hospitalisation and Surgical Procedures
You can apply to Vero to have a claim payment made directly to the hospital (if the charges are going to be substantial). To commence this process please complete a claim form as soon as possible prior to the procedure or call us on 0800 486 004.
Bulk billing of claims at a Campus Health Centre
Students who attend the Campus Health Centres may have their consultation fees billed directly to the insurer by the University. This service means that the student will not have to pay for the consultation provided the reason for the attendance is covered by the policy and is not excluded. Students should seek confirmation from the attending GP or nurse that the consultation is eligible for bulk billing.
Family members who attend Campus Health Centres cannot have their attendance fees bulk billed.
Bulk billing of claims at an approved pharmacy
Prescriptions that arise from a consultation at a Campus Health Centre where the attendance was approved by the GP for bulk billing, can be bulk billed directly to the insurer.
For claims assistance, call toll-free:
- Within New Zealand: 0800 486 004 or 09 488 1638
- Australia Toll Free: 1 800 554 114
- UK Toll Free: 0500 893 893
- USA Toll Free: 1 800 326 1543
- Worldwide Reverse Charge: +64 9 486 6868
|
| Downloads | © Copyright - Comprehensive Travel Insurance 2004 Ltd, Studentsafe is a registered trademark owned by Marsh Limited |
|